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Front of House Manager

Florida, USA

Job Type

Full Time-Seasonal



About the Role

Job: Full Time Seasonal
Dates: January 3, 2025 thru March 24, 2025
Location: Florida. We are a traveling show and therefore, this is a traveling Position.

We are seeking an experienced and enthusiastic Front of House Manager to lead our front of house operations. The ideal candidate will have a passion for the performing arts, exceptional leadership skills, and a commitment to delivering an outstanding experience for our patrons. The Front of House Manager will oversee the front of house team, ensuring a welcoming and efficient environment for all guests.

Key Responsibilities:

1. Operations Management:
- Oversee all front of house operations, including the garden, concession stands, ushers, and ticket takers.
- Ensure the theater is clean, well-maintained, and ready for performances.
- Implement and maintain front of house policies and procedures.

2. Staff Management:
- Hire, train, and supervise front of house staff, including ushers, concession workers, and volunteers.
- Schedule staff shifts
- Conduct regular performance evaluations and provide feedback.

3. Customer Service:
- Ensure a high standard of customer service is provided by all front of house staff.
- Resolve customer inquiries and complaints efficiently and courteously.
- Have a good understanding of our Box Office System to solve any ticketing issues with patrons who have already entered the venue
- Assist patrons with special needs or requests to ensure their comfort and enjoyment.

4. Misc
- Manage crowd control and ensure the safety and comfort of all patrons.
- train staff on emergency protocols.
- Monitor and address any safety concerns or hazards in the front of house area.
- Collaborate with the marketing team to implement promotions and special events.
- Assist in developing strategies to enhance the patron experience and increase attendance.
-Understand and familiarize yourself with the box office system.


  • Bachelor's degree in Hospitality, Theater Management, Business Administration, or a related field is a plus, but not necessary

  • Minimum of 1-3 years of experience in front of house management or a similar role in a theater or live entertainment venue.

  • Strong leadership and team management skills.

  • Exceptional customer service and communication skills.

  • Strong organizational and multitasking abilities.

  • Ability to work flexible hours, including evenings, weekends, and holidays.

  • Knowledge of theater operations and front of house best practices.

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